Attitude In the Workforce

Know that I am a very detail oriented person, and, yes, attitude from those who work for, like, car insurance companies, can have a major effect on the reflection of a company. Here's an example from a reliable source - one of my daughters, lol.

Ok, at her work place there was an Air Conditioning company that came to do maintenance work on their Central Air Conditioning Unit. Well, my daughter noticed the truck backed into her car, and, so, she proceeded to gather the information needed to put in a claim.

Being that she had only liability in her old car, her insurance company wouldn't handle the matter, but, advised that she could do so herself by calling the other insurance company, herself.

She, of course DID immediately use her cell phone to take pictures of the damage, but, did not have the "memory card" device on hand at the time, but, DID call the "other" insurance company.

And, that's where she discovered the "attitude" from the company claims representative.

Right off the bat the "claims" personnel realized she was not dealing with a person representing another insurance company, which, of course, makes her "job" just a matter of routine communication and receiving (by fax or e-mail) proper documentation to verify the legitimacy of the claim. And, so, my daughter, perhaps not quite understanding that the "attitude" could have come from one who, by her tone, showed merely the "burden" of having "extra" work at hand to do. Instead, my daughter took the "attitude" as a representation of how that company handles claims.

Through her conversation she learned that the company would send out a "claims adjuster" to assess the claim as soon as "possible," which my daughter took to be that very same day. No "adjuster" showed up.

She called the next day, got the same "representative," with the same "attitude" because she had to explain that "as soon as possible" did not mean the same day. And went on to explain that such would be done in within the "appropriate" time.

"What IS an appropriate time," my daughter asked, in an exasperating tone. (Note that this IS the first time she had to "deal" with putting in a claim for damage to her own car without involving the police, who generally do not handle incidents on private property.)

By the time three days have passed, and my daughter had yet to see a claims adjuster, I advised my daughter what to say when she, again called, and again, she got the same person.

She said, "Look, lady, I don't know who you think you are but my car has damages from an accident that one of YOUR clients, or their personnel have caused. I HAVE given you the information, as in the name of the person who backed into my car and WHEN. I also have taken pictures of the damage immediately afterwards, and, just did not have my "memory card" on hand at the time or I would have used my boss's computer to download the pictures and given a copy to the person to give his boss and you.....

"....but, IF you PERSIST in this lollygagging around to get the job done according to MY calculations of "appropriate" time, you leave me no choice but to take my credible evidence to the COURTS!.....

"And," she added, since I explained to her about "attitudes, lol, "I MIGHT even call back and ask the "operator" of YOUR company to be directed to YOUR boss to complain about your ATTITUDE with me that I DEEM is a bad reflection on the company with which he represents and earns from. I sure as hell wouldn't become a potential client with the attitude YOU are displaying!"......

Need I say that within 2 hours there was an insurance adjuster at my daughter's door? And, THAT"S only because it was her day off and they got lost finding her home! :lol:

Now, if it was ME who had to go through that ordeal I would have STILL registered a complaint, and, not only to that woman's boss, lol, but, the local BBB, too.

I have absolutely NO PATIENCE with idiots who are so ungrateful for their jobs that they could care LESS about attitude that could determine the growth of the business that employs them!

I've been on BOTH sides of the fence in my dealings as a cashier facing crappy attitudes from customers AND crappy attitudes of cashiers and others who work with companies that depend on sales to profit.

No, those jobs are NOT as easy. I recall the times I just wanted to smack a few customers in their faces for their disrespectful attitudes towards me. But, all that would do is give a customer just cause to complain to my boss.Rather than do that I gave the effort to turn an unpleasant experience into a pleasant one. It's really easy to do.

It's like, a good cashier saying: "Yeah, I can imagine how hard it is for you having to shop during rush hour and then have to wait in line. But,then I say (with a smile), "But, look! You are HERE! And just about done with the hassle, huh?" Now, THAT usually brings a smile in reciprocation! Sometimes even an apology. And, all is forgotten as being just a part of the job.

It's important to keep a positive attitude in life, isn't it? Imagine how life could be if everyone DID that? :) Heck, add a smile and it might even become contagious? :)